Robot unable to move pieces

Pieces aren't moving as expected

Start with cleaning the board and the bases of the pieces, a firm level surface and centered pieces, then find your specific issue.

My robot won't turn on or charge with USB-C

Power the robot off and on, check whether the app can find it, then charge it by USB-C for 2 hours and watch for the red charging LED.

A captured piece on the rim isn't recognized

How to capture, how to fix a "?" icon on the rim, and where the extra queens go so the app can tell them apart.

My robot is on but its LED isn't blinking yellow

No lights at all on a robot that is switched on usually means an interrupted software update. Power it down and up again.