How does a customer send us a bug report with logs?

Go to the app dashboard.
Tap the top-right corner 5 times, quickly.
A report opens with a screenshot and system logs already attached automatically.
Describe the problem. If the description box still holds old text from a previous report, just append the new one underneath.
Send. Always ask for this when escalating anything robot-navigation or app-crash related, without logs the R&D loop is much slower. For Android Fold or Pixel UI distortion reports, also ask for photos of the interface. App dashboard with the top-right corner tap target circled, and the resulting bug-report form with the log attachment visible.

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Why does the customer lose time on the clock in online games?

**Why:** the clock is controlled by the chess platform, not by us. The customer's clock starts **the instant the opponent makes their move**: while our robot is still driving the opponent's piece acro

GoChess Robotic

How long does a robot take per move?

Typically **2 to 7 seconds**, depending on how far the robot has to drive, how many robots are available, and whether the move involves a capture. With a single robot on a far-side move, expect the lo

GoChess Robotic

What do the four icons on a robot in the board menu do?

**How to get there:** 1. Open the **board menu**. 2. Tap the robot you want to act on: you get its name, its status and four actions. **What each icon does:** - **💡 Light bulb**: makes that robot bli

GoChess Robotic

Why is 'Set up my board' missing or disabled?

**Why:** the app does not know where all the pieces are. Autonomous setup is only offered when the app's model of the board matches reality. Every piece on the board and rim accounted for and identifi

About this product

GoChess Robotic

The self-moving robotic chessboard

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