General

Why does the customer lose time on the clock in online games?

**Why:** the clock is controlled by the chess platform, not by us. The customer's clock starts **the instant the opponent makes their move**: while our robot is still driving the opponent's piece acro

How long does a robot take per move?

Typically **2 to 7 seconds**, depending on how far the robot has to drive, how many robots are available, and whether the move involves a capture. With a single robot on a far-side move, expect the lo

What do the four icons on a robot in the board menu do?

**How to get there:** 1. Open the **board menu**. 2. Tap the robot you want to act on: you get its name, its status and four actions. **What each icon does:** - **💡 Light bulb**: makes that robot bli

Why is 'Set up my board' missing or disabled?

**Why:** the app does not know where all the pieces are. Autonomous setup is only offered when the app's model of the board matches reality. Every piece on the board and rim accounted for and identifi

How does a customer send us a bug report with logs?

1. **Go to the app dashboard.** 2. **Tap the top-right corner 5 times, quickly.** 3. **A report opens** with a screenshot and system logs already attached automatically. 4. **Describe the problem.** I

Setup fails, pieces collide, or the wrong piece is dragged

Work through these in order: 1. **Check the rim inventory.** All 32 pieces plus the extra queens must be placed on the rim exactly as the onboarding video shows: setup depends on knowing the starting

How should the board be cleaned, and how often?

**Before every use**, not just the first: 1. Take the pieces off the board. 2. Wipe the **playing surface** with the supplied microfiber cloth: dry, or very slightly damp. 3. Wipe the **bottoms of the

'Robot lost its way': what does it mean and how is it fixed?

**What it means:** the robot hit a wall, lost its navigation reference, or otherwise cannot continue. It reports the failure to the app and stops, blinking yellow. **Mid-game, the customer can keep p

Are the charging pins in the robotic base delicate?

Yes, the charging pins are delicate. Do not force robots into charging positions manually; allow them to drive into the pins automatically.

How do I calibrate the robot and what should I check if positioning fails?

For successful calibration, ensure the robotic chamber is correctly aligned with yellow markings facing forward. • Verify that the magnetic chessboard is not flipped relative to the base. • Calibratio

What kind of surface is suitable for placing the GoChess board?

The board must be placed on a firm, flat, and stable surface with a minimum dimension of 50cm square. Do not place the board on soft surfaces like pillows or sofas, as this causes the board to bend an

How should I maintain the surface of my GoChess board?

Users must clean the chessboard surface of dust before every use. Dust on the board or piece bottoms significantly hinders the robots' ability to drag pieces across the board.

How does the number of robots affect game performance?

Robots work by driving under the board. While one robot can perform tasks, having multiple robots (1, 2, or 4) allows for parallelized tasks, which significantly reduces wait times for captures and bo

What is the difference between GoChess Robotic and GoChess Wizard Alive versions?

GoChess Robotic comes in Modern or Classic styles, while GoChess Wizard Alive is the theme formerly known as Harry Potter. The software automatically detects the board type via serial number to apply

Does the robotic base have an internal battery?

No, the base must be connected to power via USB-C or powered through the chessboard connection. The robotic base must be plugged in for robots to charge.

How do I power on the robots?

Robots are powered on via a button located on the bottom of the unit.

Are the chess pieces electronic?

No. The pieces are plain **magnetic** pieces (exactly like GoChess Mini and GoChess Lite) with **no electronics inside**. All intelligence is in the board (sensors) and the robot (drives under the boa

Can the robots be used for online games?

Yes: **Chess.com** and **Lichess** both work with the robotic set. The opponent's moves are played physically on the board by the robots.

What is 'Auto-promote to queen'?

An app setting, not robot-specific: when on, a pawn reaching the last rank is automatically promoted to a queen. When off, the app asks which piece to promote to.

Where can 'Set up my board' triggered at ?

Three places: - **At the end of a game**: the "Set up my board" button appears at the bottom of the end-game screen. - **From the home screen**, where it appears at the bottom for a few seconds, or an

Why does the app ask to centre the pieces at the start of a game?

**Why:** the **knight has to drive between other pieces**. If a pawn sits off-centre in its square, the passing robot can clip it, and then things get messy: sometimes it knocks the pawn over, sometim

The app says 'Place white king on G5': what happened?

The robot completed its move, but the piece did not land exactly on target. It may need another centimetre or two, or the drag slipped. The app detects the mismatch and asks the customer to help. 1. *

Does it matter which corner the robot is placed on?

No. Any of the four corners works. Each corner has a **slightly different line pattern** on the grid (one corner has an extra line, another has none, and so on). The robot reads that pattern during ca

Where do the extra queens go?

1. **Place both extra queens on the rim**, in the side circles. 2. **Put the one intended as the white queen closer to the white side** of the board. 3. **Put the one intended as the black queen close

The robot won't turn green - Troubleshooting

Work through these in order. They are sorted by how often they turn out to be the cause: 1. **Reduce the light.** Direct sunlight, a bright window or strong overhead light will prevent a green, becaus

Can a customer play a normal (non-robotic) game?

Yes, but today only by **physically lifting the chessboard off the robotic base** and using it as a standalone GoChess Lite board. As long as the board is mounted and the robots are connected and act

Does USB power also charge the chessboard?

Yes. With the board mounted on the base and USB-C connected to the base, **both the chessboard and any docked robot charge**. The chessboard has its own battery, so it can be used unplugged as a stan

What surface does the board require? (Most common root cause of robot issues)

Check the surface in this order. This is the first thing to ask about on any robot-movement ticket: 1. **Is it hard and rigid?** A table, a desk, a solid countertop. **Never** a pillow, sofa, bed or t

What size and weight is the robotic set?

One size only. The chessboard has the same footprint as **GoChess Lite**, roughly **50 × 50 cm** (about 20 inches square). With the robotic base and packaging the full set is around **9 kg**.

How does the app know it's a Wizard Alive board?

By **serial number**. It is the **same app** for every product: on detecting a Wizard board it automatically applies the themed design: different colours, different icons, different board art and the

Can GoChess Wizard Alive run four robots?

**Technically yes**: the system handles up to four robots on any robotic board, including Wizard Alive. Commercially it ships with **two**. The plan is for customers to be able to buy additional robo

AI difficulty levels and Elo

AI levels have been rebalanced. **Level 8 is now approximately 1200–1300 Elo.** If a customer says the AI got easier or harder, this is why.

What is voice activation and how is it enabled?

Hands-free move input for robotic play. The customer speaks the move and the robots execute it. Released to **beta testers** first. **To enable it:** 1. Open **settings** and turn on **voice activati

What should I do if my board is damaged or requires storage?

Proper care ensures the longevity of the robotic components: • Store the board and base horizontally; vertical storage can damage the electronic interfaces. • Always remove the robot before storing th

How does the robot charge and what do the battery alerts mean?

The robot can be charged via the docking station or the USB-C port on its underside. • A green LED on the robot indicates 100% charge when using the cable. • On the docking station, the robot LED won

Can I charge robots manually?

Yes, you can charge robots using the USB-C port on the robot. This is recommended for long-term storage or if the robot fails to dock correctly.

Are there tips for playing online matches with the robot?

Robot travel time takes 2-7 seconds per move. In online play, your clock starts immediately, so it is highly recommended to play games with time controls of 20 minutes or longer.

How do I perform a piece capture correctly?

Lift the captured piece before placing the capturing piece, ensuring a slight gap (a fraction of a second) so the board detects the magnet position change. The captured piece should be placed in one o

How do I use the 'Set up my board' feature?

Tap 'Set up my board' to have the robot reset pieces. Do not touch the board during this process to avoid system confusion. This feature currently only supports full board resets.

How does the undo function work?

When you select undo, the robot physically returns the pieces to their previous positions, so no manual adjustment is required.

What should I do if the app cannot find my robot?

Verify your Bluetooth is on, terminate and restart the app, and confirm the robot is turned on (indicated by blinking yellow LEDs). You can also use the 'Having troubles' link in the app for further a

What do the different hint colors mean in the app?

Green indicates the origin of the piece, Blue indicates available moves, Purple indicates good or best moves, and Red indicates blunders or bad moves.

How do I restart the initial robot configuration?

Navigate to the user menu and select 'Relaunch robot onboarding' to restart the initial configuration process if you face connectivity or setup issues.

What is the rule for castling on the board?

Castling is done by moving the king two squares. The move is invalid if the king passes through a threatened square, consistent with standard chess rules.

What should I do if the app shows a question mark icon for a piece?

If the app is unsure of a piece's identity, tap the piece or a rim spot to manually identify it to ensure accurate setup and undo functionality.

What does the light bulb icon in the app do?

The light bulb icon forces the robot to blink blue, which helps you identify which specific robot you are interacting with.

How Do I start playing with GoChess ?

Follow a quick video guide to get started with GoChess.

Can I purchase replacement parts for GoChess Robotic?

You can inquire about replacement parts, but they aren't available for direct purchase.

Is it possible to convert GoChess Lite into GoChess XR (robotic version )

No, The robotic version (GoChess XR) has a dedicated hardware that is required to operate with GoChess robots. Note that if you have GoChess XR , you can remove the board of the chamber and play it…

Can I purchase replacement parts for my GoChess?

Yes, replacement parts such as batteries, chess pieces, robots and other components are available for purchase via our support team.

What is the Difference Between GoChess 1XR and GoChess 4XR?

GoChess 1XR and GoChess 4XR differ primarily in how they handle the movement of pieces using robotic technology. Here's a breakdown of their key differences: Number of Robots: GoChess 1XR: This…

What is included in the GoChess package?

Each version comes with the respective chessboard pieces (2 extra queens) charging cable user manual Mobile stand Robots (1XR comes with one robot, 4XR comes with 4 robots). Chess Pieces Pouch !Chess…

How does the GoChess board know if it's arranged correctly?

In short it doesn't :) The GoChess board uses advanced magnetic sensors to track the position of each chess piece on the board. Here's how it works: Initial Setup: When you first set up the board,…

GoChess Modern / Classic - what are the differences?

The GoChess Modern and GoChess Classic models primarily differ in their design aesthetics, while maintaining the same core functionality and features. GoChess Modern: Design Style: Sleek,…

What type of GoChess Versions are there and what are the differences between them?

GoChess comes in three versions: GoChess Lite, GoChess Mini, and GoChess XR. !gochess versions.jpg GoChess Mini GoChess Mini is a compact and smart connected chess board designed for players who want…

What is GoChess?

GoChess is an AI robotic smart chess board with coaching lights designed to enhance the chessplaying experience for both beginners and advanced players. GoChess comes in three versions: GoChess Lite,…

GoChess Minimal Spec

GoChess Device Specs Android (phones and tablets): Minimal requirement is Android 6.0 or later, App is built and targeted for Android 16.0 and OS (iPhones and iPads): Minimal requirement is iOS 18.0…