Verify your Bluetooth is on, terminate and restart the app, and confirm the robot is turned on (indicated by blinking yellow LEDs). You can also use the 'Having troubles' link in the app for further assistance.
Related articles
Why does the customer lose time on the clock in online games?
Why: the clock is controlled by the chess platform, not by us. The customer's clock starts the instant the opponent makes their move: while our robot is still driving the opponent's piece acro
What do the four icons on a robot in the board menu do?
How to get there: 1. Open the board menu. 2. Tap the robot you want to act on: you get its name, its status and four actions. What each icon does: 💡 Light bulb: makes that robot bli
How does a customer send us a bug report with logs?
1. Go to the app dashboard. 2. Tap the top-right corner 5 times, quickly. 3. A report opens with a screenshot and system logs already attached automatically. 4. Describe the problem. I
Can the robots be used for online games?
Yes: Chess.com and Lichess both work with the robotic set. The opponent's moves are played physically on the board by the robots.
About this product
The self-moving robotic chessboard
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