Where is my order being shipped from?

What are the return rights for European Union customers?

EU customers have a 14-day statutory right of withdrawal from delivery.

My product arrived defective (DOA). What do I do?

Report a defective or non-functional product promptly — return shipping is covered and no restocking fee applies.

Can I cancel my order before it ships?

Orders cancelled before dispatch get a full refund; after processing begins, charges may apply.

What is your return window and how do I start a return?

Products can be returned within 30 days (US) — contact support first for return instructions.