Shipping & Handling

How are refunds processed and how long do they take?

Returns are inspected on arrival; approved refunds go back to your original payment method.

What are the return rights for European Union customers?

EU customers have a 14-day statutory right of withdrawal from delivery.

My product arrived defective (DOA). What do I do?

Report a defective or non-functional product promptly — return shipping is covered and no restocking fee applies.

Can I cancel my order before it ships?

Orders cancelled before dispatch get a full refund; after processing begins, charges may apply.

What is your return window and how do I start a return?

Products can be returned within 30 days (US) — contact support first for return instructions.

Can I return an opened product, and is there a restocking fee?

Opened products can be returned within 30 days subject to a 20% restocking fee; unopened products get a full refund.

Will I have to pay customs duties, fees or taxes?

Standard US orders have no customs duties; international orders and special-method items may incur VAT and duties.

How long does delivery take?

US orders usually arrive in 2–3 business days; international and special-method items take longer.

Can I get a refund on Kickstarter or Indiegogo orders?

Crowdfunding purchases are not eligible for refunds but include a one-year warranty.

Will duty and customs taxes be included in the shipping price?

Our shipping price is solely for the shipment of your order, and does not include duty and custom taxes that are sometimes applied to this type of purchase in your country. NonUS customers are…

Will I receive a tracking number so I can track my order?

Yes! Once your order is dispatched, you will receive an automated shipping confirmation email with your tracking information. If it has been more than a month since you were notified we’ve shipped it…

Where is my order being shipped from?

Your order is shipped from our fulfillment center in the US directly to your shipping address.

What are the shipping rates?

The shipping rate will be calculated according to your address and the shipping method you prefer. We provide 48 days FREE Shipping in the USA.

What are the processing and shipping times?

The processing time for all orders is 2 business days. The estimated shipping time within the United States is 4 8 business days. The estimated international shipping time depends on the country.…

Do you ship internationally?

Yes! We ship internationally. Shipping in the US is FREE.