My product arrived defective (DOA). What do I do?
If a product arrives defective or non-functional (Dead on Arrival):
- The issue must be reported promptly through our support form
- We pay the return shipping and email you a prepaid return label
- No restocking fee will apply
- The item will be replaced or refunded, and any refund is issued to your original payment method within 14 days
Cosmetic issues: Cosmetic or aesthetic issues from manufacturing, such as scratches or dents, must be reported within 7 days from delivery.
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