What are the shipping rates?

Will I have to pay customs duties, fees or taxes?

Standard US orders have no customs duties; international orders and special-method items may incur VAT and duties.

What is your return window and how do I start a return?

Products can be returned within 30 days (US) — contact support first for return instructions.

Can I return an opened product, and is there a restocking fee?

Opened products can be returned within 30 days subject to a 20% restocking fee; unopened products get a full refund.

My product arrived defective (DOA). What do I do?

Report a defective or non-functional product promptly — return shipping is covered and no restocking fee applies.