What should I do if the app shows a question mark icon for a piece?

Why does the customer lose time on the clock in online games?

Why: the clock is controlled by the chess platform, not by us. The customer's clock starts the instant the opponent makes their move: while our robot is still driving the opponent's piece acro

What do the four icons on a robot in the board menu do?

How to get there: 1. Open the board menu. 2. Tap the robot you want to act on: you get its name, its status and four actions. What each icon does: 💡 Light bulb: makes that robot bli

How does a customer send us a bug report with logs?

1. Go to the app dashboard. 2. Tap the top-right corner 5 times, quickly. 3. A report opens with a screenshot and system logs already attached automatically. 4. Describe the problem. I

Can the robots be used for online games?

Yes: Chess.com and Lichess both work with the robotic set. The opponent's moves are played physically on the board by the robots.