My product arrived defective (DOA). What do I do?

If a product arrives defective or non-functional (Dead on Arrival):

• The issue must be reported promptly through our support form
• We pay the return shipping and email you a prepaid return label
• No restocking fee will apply
• The item will be replaced or refunded, and any refund is issued to your original payment method within 14 days

Cosmetic issues: Cosmetic or aesthetic issues from manufacturing, such as scratches or dents, must be reported within 7 days from delivery.