How does a customer send us a bug report with logs?

Go to the app dashboard.
Tap the top-right corner 5 times, quickly.
A report opens with a screenshot and system logs already attached automatically.
Describe the problem. If the description box still holds old text from a previous report, just append the new one underneath.
Send. Always ask for this when escalating anything robot-navigation or app-crash related, without logs the R&D loop is much slower. For Android Fold or Pixel UI distortion reports, also ask for photos of the interface. App dashboard with the top-right corner tap target circled, and the resulting bug-report form with the log attachment visible.

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Why does the customer lose time on the clock in online games?

Why: the clock is controlled by the chess platform, not by us. The customer's clock starts the instant the opponent makes their move: while our robot is still driving the opponent's piece acro

GoChess Robotic

What do the four icons on a robot in the board menu do?

How to get there: 1. Open the board menu. 2. Tap the robot you want to act on: you get its name, its status and four actions. What each icon does: 💡 Light bulb: makes that robot bli

GoChess Robotic

Can the robots be used for online games?

Yes: Chess.com and Lichess both work with the robotic set. The opponent's moves are played physically on the board by the robots.

GoChess Robotic

What is 'Auto-promote to queen'?

An app setting, not robot-specific: when on, a pawn reaching the last rank is automatically promoted to a queen. When off, the app asks which piece to promote to.

About this product

GoChess Robotic

The self-moving robotic chessboard

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