Shipping & Handling
8 articles
How long does delivery take?
US orders usually arrive in 2–3 business days; international and special-method items take longer.
Will I have to pay customs duties, fees or taxes?
Standard US orders have no customs duties; international orders and special-method items may incur VAT and duties.
What is your return window and how do I start a return?
Products can be returned within 30 days (US) — contact support first for return instructions.
Can I return an opened product, and is there a restocking fee?
Opened products can be returned within 30 days subject to a 20% restocking fee; unopened products get a full refund.
My product arrived defective (DOA). What do I do?
Report a defective or non-functional product promptly — return shipping is covered and no restocking fee applies.
What are the return rights for European Union customers?
EU customers have a 14-day statutory right of withdrawal from delivery.
Can I get a refund on Kickstarter or Indiegogo orders?
Crowdfunding purchases are not eligible for refunds but include a one-year warranty.
Can I cancel my order before it ships?
Orders cancelled before dispatch get a full refund; after processing begins, charges may apply.
Still need help?
Our support specialists are ready to assist you directly.