Troubleshooting

When in Solo mode, I hit the Stop button and nothing happens.

While playing Solo you can't stop the game.

What happens if I receive a phone call during a game or a battle?

Your game/match will be cancelled, and after the call is done you can start a new one from scratch.

My app says my cube is unsolvable

1. If you know how to do it, solve the cube that's the simplest way. You will end up with a clear understanding of which piece is twisted. Just twist the wrong piece back into place, and load a…

My cube's battery died in the middle of a game. Do I need to start from scratch, or can I keep playing after I’ve charged it?

Unfortunately, you will need to start from scratch.

One of the cube pieces fell off, what can I do?

As long as it's not broken, you can reattach it by doing as it's shown in this video

My GoCube-X colors are not synced with the colors in the app.

In case the colors on your physical cube do not match the colors you see on the screen, please try the following: Open the "Hamburger menu" (located in the top left corner of the main screen in the…

I can’t see my GoCube-X in the pairing screen

In order to resolve this please try the following: Make sure the cube has a functioning battery Make sure the Bluetooth is on Make sure the app has the location services permission enabled for…

My stickers are worn out

Please contact our Support team and they will be more than happy to assist.

I can't see the stats in Quick Timer.

You need to finish the game in order to see your stats.

In Solver mode I rotated the face based on what the solver showed me, and I got a message: “Wrong Move”. Why?

In the Solver, the app shows you the moves you need follow in order to solve the cube. When you rotate it, it tracks your moves with a minor delay. Therefore, try to slow down a bit after each move…