Shipping & Handling

What are the return rights for European Union customers?

EU customers have a 14-day statutory right of withdrawal from delivery.

My product arrived defective (DOA). What do I do?

Report a defective or non-functional product promptly — return shipping is covered and no restocking fee applies.

Can I cancel my order before it ships?

Orders cancelled before dispatch get a full refund; after processing begins, charges may apply.

What is your return window and how do I start a return?

Products can be returned within 30 days (US) — contact support first for return instructions.

Can I return an opened product, and is there a restocking fee?

Opened products can be returned within 30 days subject to a 20% restocking fee; unopened products get a full refund.

Will I have to pay customs duties, fees or taxes?

Standard US orders have no customs duties; international orders and special-method items may incur VAT and duties.

How long does delivery take?

US orders usually arrive in 2–3 business days; international and special-method items take longer.

Can I get a refund on Kickstarter or Indiegogo orders?

Crowdfunding purchases are not eligible for refunds but include a one-year warranty.