Troubleshooting

When in Solo mode, I hit the Stop button and nothing happens.

While playing Solo you can't stop the game.

What happens if I receive a phone call during a game or a battle?

Your game will be cancelled, and after the call is done you can start a new one from scratch.

My GoCube 2x2 won't charge or work at all.

1. Make sure your cube is connected to the power source 2. Make sure that the USB charging socket on your GoCube 2x2 is clean and free of any blockage 3. If it doesn't help contact Support

My cube's battery died in the middle of a game. Do I need to start from scratch, or can I keep playing after I’ve charged it?

Unfortunately, you will need to start from scratch.

I can’t see my GoCube 2x2 in the pairing screen

In order to resolve this please, try the following: Make sure the cube is charged Make sure the Bluetooth is on Make sure the app has the location services permission enabled for Android, and…

I can't see the stats in Quick Timer.

You need to finish the game in order to see your stats.

In Solver mode I rotated the face based on what the solver showed me, and I got a message: “Wrong Move”. Why?

In the Solver, the app shows you the moves you need follow in order to solve the cube. When you rotate it, it tracks your moves with a minor delay. Therefore, try to slow down a bit after each move…

My GoCube 2x2's colors are not synced with the colors in the app.

In case the colors on your physical cube do not match the colors you see on the screen, please try the following: 1. Open the "Hamburger menu" (located in the top left corner of the main screen in…

My app says my cube is unsolvable

1. If you know how to do it, solve the cube that's the simplest way. You will end up with a clear understanding of which piece is twisted. Just twist the wrong piece back into place, and load a…