The die looses connection during play

I cannot pass the QA!

This step is done to check the dice's connection. You can always skip if you cannot get the required combination.

My die is not charging!

Make sure that the battery of the charging case is fresh or fully charged. Ensure that the pins touch the contact points on the five faces. Rotate the dice by 90 degrees and try to place it on the…

The die looses connection when inside the RPG shell

If its low battery, you must take it out of the shell and charge it.

Why are my dice lighting up even if I'm not playing?

The flashing light signals that your dice are connected and recognized by the app :) You can always toggle the lights on and off by going to the Dice Management Menu.