How are refunds processed and how long do they take?

Once we receive your returned product, we will inspect it and notify you that we have received it. We will notify you of the status of your refund after inspection.

If your return is approved, we will initiate a refund to your original method of payment. Your refund is issued within 14 days of the return arriving.

If the returned product does not qualify for a refund — including cases where it is damaged, used beyond reasonable inspection, or missing original accessories — Particula Ltd. retains the right to refuse the refund and will notify you accordingly.

Refunds, where applicable, are limited to the actual amount paid for the product itself.