Troubleshooting

I can't see the stats in Quick Timer.

You need to finish the game in order to see your stats.

When in Solo mode, I hit the Stop button and nothing happens.

While playing Solo you can't stop the game.

In Solver mode I rotated the face based on what the solver showed me, and I got a message: “Wrong Move”. Why?

In the Solver, the app shows you the moves you need in order to solve the cube, and when you rotate it, it follows your moves after a delay. Therefore, you shouldn’t rotate it too quickly. After each…

Why don’t I see the Quick Match results in the leaderboard?

You can't see your results in the leaderboard when playing Quick Match because this is not a fair match. In Quick Match, players don’t start at the same starting point, therefore this is not a fair…

What happens if I receive a phone call during a game or a battle?

Your game/match will be cancelled, and after the call is done you can start a new one from scratch.

My phone crashed while I was in a middle of a battle. Will the app restore the score?

Unfortunately the app isn't able to restore the scores.

My Rubik's colors are not synced with the colors in the app.

In case the colors on your physical cube do not match the colors you see on the screen, please try the following: Open the "Hamburger menu" (located in the top left corner of the main screen in the…

One of the cube pieces fell off, what can I do?

As long as it's not broken, you can reattach it by doing as it's shown in this video: When in doubt, please contact us at Support.

My cube's battery died in the middle of a game. Do I need to start from scratch, or can I keep playing after I’ve charged it?

Unfortunately, you will need to start from scratch.

I can’t see my Rubik's Connected cube in the pairing screen

In order to resolve this please try the following: Make sure the cube is charged Make sure the Bluetooth is on Make sure the app has the location services permission enabled for Android, and…

The blue LED light on the white center turns off when charging

Don't worry, this is normal behavior. As long as the light turned on when you first connected it to the charger, you can safely assume that the cube is being charged :)

My Rubik's Connected won't charge or work at all.

In the rare case that your cube isn't working for some reason as it should, you can do a manual cube reset by following this video. Note !!! After the reset shown in the video , shake the cube. In…

Rubik's Battery FAQ

What type of batteries are used in Rubik's Connected? Rubik's Connected contains lithium polymer batteries. These are the most common batteries in nowadays rechargeable products, as they are small,…

How do I reset my cube?

If you are coming across issues where some of the functionalities of the cube cannot be resolved by basic troubleshooting, you can perform a cube reset. It's the same with the reset that you perform…