In order to resolve this please, try the following:
Make sure the cube is charged
Make sure the Bluetooth is on
Make sure the app has the location services permission enabled for Android, and Bluetooth connectivity is allowed on iOS
Make sure your device is compatible: iOS 6 or above / Android 6.0 or above, and Bluetooth 4.1 for both Restart your phone/tablet
Related articles
When in Solo mode, I hit the Stop button and nothing happens.
While playing Solo you can't stop the game.
What happens if I receive a phone call during a game or a battle?
Your game will be cancelled, and after the call is done you can start a new one from scratch.
My GoCube 2x2 won't charge or work at all.
1. Make sure your cube is connected to the power source 2. Make sure that the USB charging socket on your GoCube 2x2 is clean and free of any blockage 3. If it doesn't help contact Support
My cube's battery died in the middle of a game. Do I need to start from scratch, or can I keep playing after I’ve charged it?
Unfortunately, you will need to start from scratch.
Our support specialists are ready to assist you directly.
