FAQ

How does the warranty work?

All Rubik's Connected purchased from our website, Amazon stores or any official distributor automatically comes with a One Year Limited Warranty from the date of purchase.You can find all the details…

My cube has an issue, who do I contact?

If the Help Center failed to provide you the information you need, you can create a Support Ticket through the link below:Contact Us

Can I play online matches with people that play with GoCube?

Yes, both apps are connected to the same network, so you can play against GoCube players and see your score on the leaderboard. !battle.JPG

How do the cubing battles work? How do you create fair battles?

The app generates a random starting configuration for the cube in which the battle will start, according to the battle participants and their current cube configurations.

What are the measurements and weight of the Rubik’s Connected Cube?

Below is the physical dimension of your Rubik's Connected: Size: 57 mm x 57 mm x 57 mm Weight: 111.50 grams

How do you distinguish between legit solves and fake solves/bot solves?

The app’s algorithm will make sure cubers are not reversing sequences of moves, nor using extremely efficient solution shortcuts which are typical to cubesolving AIs.

I’m a beginner/novice/pro cuber, is Rubik's Connected good for me?

Whether you’re a beginner, a novice, or a pro, Rubik's Connected offers a special cubing experience, where beginners can tiptoe into the cubing world and begin learning how to solve the cube, novices…

Is the Rubik’s Connected Cube adjustable (can the spring force be adjusted)?

Due to the complex electronic design found in each of the cube’s centerpieces, the spring force can’t be adjusted.

Is the Rubik’s Connected Cube a magnetic cube?

The Rubik’s Connected Cube is a magnetic speed cube, it has a total of 48 rare earth magnets that give the cube a distinct solid and “clicky” yet smooth feel.

Is the Rubik’s Connected Cube a speed cube?

The Rubik’s Connected Cube is a magnetic speed cube, with superior cornercutting performance, smooth and quick operation, and great handgrip that was codeveloped with the world’s best speedcubers…

Can I use the same app to play with Rubik’s Connected and GoCube?

No. You cannot use the same app. Each cube has its own unique app. !Rubiks.JPG

Is it possible to transfer my solve history from Rubik’s Connected to GoCube, or vice-versa?

No, your solve history is unique to each app.

What accessories does the Rubik’s Connected come with?

The cube comes with a proprietary USB charging cable. (Please note that this charger is not compatible with the GoCube.)

Can I use Rubik's Connected without its app?

When the cube is disconnected from its app, it continues to monitor your moves with its sensors. When it is reconnected to the app, it will sync your cube state onto the phone. The cube will…

What are the differences between the Rubik’s Connected Cube and the GoCube?

The Rubik’s Connected Cube has the exact same features as the GoCube Edge, with the following exceptions: There is no IMU/3D tracking the app tracks your cube’s activity and movements, however, it…

How does Rubik's Connected connect to my phone?

Rubik's Connected comes with Bluetooth 5.0, and can connect to all smartphones with Bluetooth 4.1 and above.

How much time does the cube’s battery last?

The battery should last over 60 hours of play time, and over 8 weeks when not in use.

Can multiple players play with same cube, and will it remember their scores/stats/etc.?

Yes! As long as they’re logging in with their own profile, one at a time, the app will remember their scores/stats/etc

What type of batteries are used in Rubik's Connected?

GoCube contains lithium polymer batteries. These are the most common batteries nowadays in rechargeable products, as they are small, but hold a large amount of power (high power density).

What is the Rubik’s Connected Cube?

The Rubik’s Connected Cube is a smart digital Rubik’s cube, developed by GoCube for the Rubik’s brand. It allows ANYONE to learn how to solve the unsolvable classic puzzle in a fun and interactive…

Can I play with the same cube using an Android and Apple device?

Yes! You can play with the same cube on different devices.

What are the the smart device requirements?

Be sure that your device meets the following requirements: iOS 8 or higher or Android OS 5.1 or higher Bluetooth version 4.1 or higher