I can’t see my GoCube in the pairing screen

**In order to resolve this please try the following:

Make sure the cube is charged

Make sure the Bluetooth is on

Make sure the app has the location services permission enabled for Android, and Bluetooth connectivity is allowed on iOS

Make sure your device is compatible: iOS 6 or above / Android 6.0 or above, and Bluetooth 4.1 for both

Restart your phone/tablet

If that doesn't work, you can do a Manual Cube Reset** by following the video below. **!!! IMPORTANT: !!!**The battery reset is a feature unique to cubes sold from May 2020. The NEWEST VERSION of the cube should have the Reset Button under the BLUE CAP instead of the Red Cap. Note that you need to press the button for 2–3 seconds!If your cube doesn't have the switch, it's because it's from an older version. If so, please send us a message to Supportfor further assistance.

Video guides

Was this article helpful?

GoCube 3×3

I can't see the stats in Quick Timer.

You need to finish the game in order to see your stats.

GoCube 3×3

In Solver mode I rotated the face based on what the solver showed me, and I got a message: “Wrong Move”. Why?

In the Solver, the app shows you the moves you need in order to solve the cube, and when you rotate it, it follows your moves after a delay. Therefore, you shouldn’t rotate it too quickly. After each…

GoCube 3×3

When in Solo mode, I hit the Stop button and nothing happens.

While playing Solo you can't stop the game.

GoCube 3×3

Why don’t I see the Quick Match results in the leaderboard?

You can't see your results in the leaderboard when playing Quick Match because this is not a fair match. In Quick Match, players don’t start at the same starting point, therefore this is not a fair…

About this product

GoCube 3×3

The connected speed cube

View & Buy

Still need help?

Our support specialists are ready to assist you directly.

Contact support