FAQ

My cube has an issue, who do I contact?

If the Help Center failed to provide you the information you need, you can create a Support Ticket through the link below:Contact Us

How do you distinguish between legit solves and fake solves/bot solves?

The app’s algorithm will make sure cubers are not reversing sequences of moves, nor using extremely efficient solution shortcuts which are typical to cubesolving AIs.

How do the cubing battles work? How do you create fair battles?

The GoCube app generates a random starting configuration for the cube in which the battle will start, according to the battle participants and their current cube configurations.

How does the warranty work?

All GoCubes purchased from our website, Amazon stores or any official distributor automatically comes with a One Year Limited Warranty from the date of purchase.You can find all the details of the…

Does the app support advanced algorithms?

The GoCube academy (training zone) currently supports the basic LBL (Layer By Layer) method. The app does not support advanced algorithms (CFOP, ROUX) in terms of stats and analytics, but we are…

Can multiple players play with same cube, and will it remember their scores/stats/etc.?

Yes! As long as they’re logging in with their own profile, one at a time, the app will remember their scores/stats/etc.

Is there an API?

We currently have a beta version of the GoCube API for a limited number of testers. Please send a request to our Support to apply.

Can I play with the same cube using an Android and Apple device?

Yes! You can play with the same cube on different devices.

Can I lubricate my cube?

Of course, like all other speed cubes! There is no concern of harming the electronics with lubrication.

I’m a beginner/novice/pro cuber, is GoCube good for me?

Whether you’re a beginner, a novice, or a pro, GoCube offers a special cubing experience, where beginners can tiptoe into the cubing world and begin learning how to solve the cube, novices can learn…

What are the differences between the Rubik’s Connected Cube and the GoCube?

The Rubik’s Connected Cube has the exact same features as the GoCube Edge, with the following exceptions: There is no IMU/3D tracking the app tracks your cube’s activity and movements, however, it…

Can I use GoCube without its app?

When GoCube is disconnected from its app, it continues to monitor your moves with its sensors. When GoCube is reconnected to the app, it will sync your cube state onto the phone. The GoCube Edge…

Is it possible to transfer my solve history from Rubik’s Connected to GoCube, or vice-versa?

No, your solve history is unique to each app.

Can I use the same app to play with Rubik’s Connected and GoCube?

No. You cannot use the same app. Each cube has its own unique app. !gocube.JPG

Can I play online matches with people that play with Rubik's Connected?

Yes, both apps are connected to the same network, so you can battle with Rubik's Connected players. !battle.JPG

Is GoCube a speed cube?

We have designed GoCube with the best technologies, and the internal cube is based on our own custom design, with speed cube mechanics. The cube is manufactured using smooth, highquality materials,…

What is GoCube’s battery life?

The battery life depends on your GoCube use. Battery life ranges from 3 to 60 hours (per charge), depending on your specific usage profile and chosen cube configuration (IMU, online connection,…

Where can I download the GoCube app?

You can download it for free in the App Store or Google Play. We have links to both on our website https://getgocube.com !appstore.JPG

How does GoCube connect to my phone?

GoCube comes with Bluetooth 5.0, and can connect to all smartphones with Bluetooth 4.1 and above.

What are the the smart device requirements?

Be sure that your device meets the following requirements: iOS 8 or higher or Android OS 5.1 or higher Bluetooth version 4.1 or higher

What type of batteries are used in GoCube?

GoCube contains lithium polymer batteries. These are the most common batteries nowadays in rechargeable products, as they are small, but hold a large amount of power (high power density).

What differentiates GoCube from other interactive smart cubes on the market?

There have been several digital versions in the past of interactive cubes ( i.e Futuro, Spark, etc.), however, none of them kept the basic playing experience (rotating the cube pieces) that made the…

What is GoCube?

GoCube is a smart appconnected Rubik’s cube which allows users to learn how to solve it, improve their cubing skills, learn new algorithms, and compete against other cubers online. GoCube can also be…